Services / Technology
Technology
The plumbing that makes leads, payments and follow-ups just work.
10 / 14
Hosting, domain and email
Your own address online, and email that matches it.
A business that owns its domain and email looks and works like a business. We set it up so it stays yours.
What we do
- Domain registered in your name, renewals handled
- Fast global hosting with SSL
- Daily backups and uptime monitoring
- Professional email addresses with spam protection
What you get
- A secure site that stays up
- An address that looks professional
- Nothing to renew or remember
| Home Base | Lead Engine | Full Takeover |
|---|---|---|
| Included | Included | Included |
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Lead dashboard
Every lead in one place.
Leads come from calls, chats and forms. We bring them into one screen so nothing is forgotten and you can see what is working.
What we do
- Every enquiry in one list: source, status and value
- First-touch tracking on every lead
- A simple view for your team
- Monthly export
What you get
- Every lead in one place
- The source of every booking
- A clear picture of what is still open
| Home Base | Lead Engine | Full Takeover |
|---|---|---|
| – | Included | Included |
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M-Pesa and payments
Let customers pay the way they already do.
Many sales are lost between interest and payment. We connect an M-Pesa option to your site so a customer can pay a deposit or the full amount.
What we do
- M-Pesa deposit link or STK push on your own Till or Paybill
- Card payment link, with your merchant account
- Payment confirmations on WhatsApp or email
- A deposit, cancellation and no-show policy written for you
What you get
- Deposits before guests arrive
- Fewer no-shows
- Money straight into your own account
| Home Base | Lead Engine | Full Takeover |
|---|---|---|
| – | M-Pesa link | M-Pesa link |
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CRM and automation
Follow up every lead, on time, without remembering to.
A CRM keeps your customer list organised. Automation sends the first reply and the reminders, so no enquiry waits for you to get back to your desk.
What we do
- Guests, enquiries, quotes and bookings in one system
- WhatsApp and email automation: confirmations, reminders, pre-arrival info, review requests
- Staff logins and training
What you get
- Nothing falls through the cracks
- Hours of admin saved every week
- A guest history you own
| Home Base | Lead Engine | Full Takeover |
|---|---|---|
| – | – | Included |
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AI tools
Answer common questions at any hour.
Many enquiries ask the same few questions. An AI assistant answers them straight away on your site or WhatsApp and hands over to you when it matters.
What we do
- An assistant trained on your FAQs, prices and policies
- Answers enquiries 24/7, with hand-off to your staff
- Draft replies to reviews and messages
- A monthly check of its answers for accuracy
What you get
- Enquiries answered at night and on weekends
- Your team freed from repeat questions
- Answers that stay accurate
| Home Base | Lead Engine | Full Takeover |
|---|---|---|
| – | – | Included |
See which package covers technology.
Other services
Faq's
The questions every owner asks before paying a shilling.
What will DDi actually change for my business?
More of the right people find you, trust you and pay you, and you can see exactly where each one came from. Search, ads, social media, your site and your payments all pull in the same direction, instead of five people doing five different things.
How much does marketing cost in Kenya?
With DDi it is fixed and public. Home Base is KES 45K setup and 8K a month. Lead Engine is KES 95K setup and 30K a month. Full Takeover is KES 600K setup and 150K a month. Ad spend is paid by you directly to Google or Meta.
What if it doesn’t work?
You don’t pay for it. Home Base is live in 10 working days or your first 3 months are free. On Lead Engine, if tracked enquiries in your first 90 days don’t beat the 90 days before, the work continues free until they do. On Full Takeover, miss the written lead target and that month’s fee is waived.
Why not hire a freelancer or an in-house team?
A marketer, a designer and a developer in Nairobi cost over KES 250K a month in salaries, before laptops, software and managing them. A freelancer covers one of those skills. Lead Engine covers all three for KES 30K a month.
How fast will I be live?
Home Base in 10 working days. Lead Engine in 15. Full Takeover in 6 to 8 weeks, with discovery in week one. The clock starts when your deposit has cleared and your logo, photos, prices and access are in.
How do I pay?
50% deposit by M-Pesa before work starts, the balance on go-live. Monthly plans are month to month after a 3-month minimum. Pay 10 months upfront and get 12.
What if I leave?
You take everything. Your domain, website content, Google profile, ad accounts and data are in your name from day one, with every login handed over.
Who pays for the ads?
You do, directly to Google or Meta from your own ad account. The monthly fee covers planning, running and reporting on them.